How to request deletion
Kayen Parts does not currently offer a self-serve delete button. Email privacy@kayen.parts and ask us to delete your personal data.
Include the phone number or email on the account, whether you are a buyer or a supplier, and any request or store name that helps us find the right records. We may ask a follow-up question to confirm that you control the account.
We aim to respond within one month of a verified request.
What we delete
After verification we delete or anonymise profile and authentication data, supplier application and business-verification documents we no longer need, storefront photographs tied to the account, hashed one-time-code dispatch rows we can locate, in-product messages we no longer need, and marketing-consent records we store.
We may keep a limited record of the deletion request, security or abuse rows required to stop repeated misuse, and anonymised commercial records of completed orders. Data held only by Meta on WhatsApp or Pixel systems is not deleted by this form. Use tools provided by Meta as well if you need Meta to delete Platform Data it holds.
WhatsApp and Meta Platform Data
If your request relates to a phone number that received a Kayen verification code on WhatsApp, say so. We will remove the Kayen hashed dispatch and delivery-status rows we can match to that number, unless a security exception applies.
The full explanation of Meta and WhatsApp processing is in the privacy policy: https://kayenparts.com/legal/privacy-policy#meta-whatsapp-business-platform.